Welcome to our FAQ page! Here you’ll find answers to frequently asked questions. From general queries to inquiries about our services, get the information you need in a snap. If you have any additional questions, please don’t hesitate to contact us.
General FAQ
Q: Are you licensed and insured?
A: Yes. Industry licensing and certification requirements are extensive, and we take them seriously.
Q: Is your company a call center?
A: No, United Water Restoration is a locally owned and operated Long Island emergency mitigation and restoration company that provides several services to customers experiencing emergencies concerning water, fire, mold, storm, or trauma. You will always get a certified technician on the phone 24/7.
Q: How long does the restoration process take?
A: It depends on the severity and type of the damage and what is needed to repair it. A typical water damage mitigation project can range from 4-7 days from emergency service to structural dry-out. The repair or reconstruction phase is more challenging to estimate as building finishes and availability vary wildly in the current market.
Q: Why work with United Water Restoration Group of Long Island?
A: In a water emergency, United Water Restoration Long Island responds in as little as 15 minutes and can arrive on site within an hour. Our main office and warehouse are in Islandia, Suffolk County, NY. Call us to report damage and start the mitigation and restoration process. We specialize in damage restoration and also offer mold testing and remediation services. United has won Best of Long Island awards for Best Restoration Company and Best Water Damage Repair.
Q: Where can I see your company reviews?
A: Our company reviews are on our website, Google, Facebook, Yelp, Angi, Thumbtack, and HomeAdvisor.
Q: What areas do you serve?
A: We are fully licensed contractors available to work in Nassau County, Suffolk County, and New York City.
Q: Do you perform residential or commercial restoration contracting services?
A: We service residential and commercial property owners no matter the issue, from small basement leaks called in by homeowners to large losses of vertical damages in high-rise NYC buildings.
Q: What hours are you open?
A: United is an emergency service provider available 24/7, including major holidays.
Q: Where can I find United Water Restoration Group of Long Island on social media?
A: Search @unitedliny to find our social media profiles on Facebook, Instagram, YouTube, LinkedIn, and Twitter. We look forward to connecting with you online!
